Westealing Removals Service Terms and Conditions

These service terms and conditions set out the basis on which Westealing Removals provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, confirming an estimate, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to create a clear, fair, and practical agreement for both parties, covering the moving process from booking through to completion.

These terms apply to domestic, commercial, and specialist removal services supplied by Westealing Removals, whether the work is carried out by one vehicle or several, and whether the job is arranged in advance or on a same-day basis. Any variation to these terms must be agreed in writing by an authorised representative of Westealing Removals. If there is any inconsistency between a written quotation and these terms, the written quotation will take priority only to the extent of that inconsistency.

The customer is responsible for reading these terms carefully before booking. Proceeding with a booking confirms acceptance of the conditions relating to access, packing, payment, delays, liability, prohibited items, and waste handling. Where the customer acts on behalf of a business, charity, landlord, or other organisation, the person arranging the work confirms that they have authority to bind that organisation to these terms.

1. Booking Process

A booking with Westealing Removals may be made after an estimate or quotation has been issued and accepted. Estimates may be based on information supplied by the customer, including property size, item list, floor access, parking arrangements, and any special handling requirements. The customer must provide accurate and complete information. If the details later prove to be incomplete or incorrect, Westealing Removals may revise the quotation, alter the vehicle or staffing plan, or decline to carry out the work if the service can no longer be delivered safely or economically.

Bookings are only confirmed when Westealing Removals has accepted the job in writing, verbally, or by electronic confirmation, and any required deposit or prepayment has been received. A confirmed booking secures the agreed date and time window, subject to circumstances outside reasonable control such as traffic, weather, road restrictions, vehicle breakdown, or delays caused by other customers. Time slots are estimates rather than strict guarantees unless expressly stated otherwise.

The customer must ensure that all relevant arrangements are in place before moving day, including access permissions, lift reservations, parking arrangements, building rules, and any permits needed for loading or unloading. Where the customer asks Westealing Removals to work from multiple locations, to store goods temporarily, or to handle unusually large, heavy, or fragile items, the customer must tell the company in advance. Additional charges may apply if the actual job differs from the booking information.

2. Services and Customer Responsibilities

Westealing Removals provides a professional removal service that may include packing assistance, furniture disassembly and reassembly, appliance movement, loading, transport, unloading, and placement of items in agreed rooms or areas. Unless expressly included in the quotation, the service does not include specialist electrical work, plumbing, gas connections, or handling of items requiring licensed technicians. The customer should remove personal documents, valuables, cash, keys, jewellery, passports, and medications before the move begins.

The customer must ensure that items are suitably packed unless packing has been included in the service. Where the customer packs items personally, the customer accepts responsibility for the adequacy of the packing, particularly for glassware, artwork, antiques, electronics, and other delicate items. Westealing Removals may refuse to move items that are poorly packed, unsafe, unstable, leaking, excessively dirty, or likely to damage other goods or property.

If access to the property is restricted, the customer must tell the company as early as possible. Restrictions may include narrow staircases, limited parking, long carrying distances, low ceilings, no lift access, or the need to move items through communal spaces. Westealing Removals may make reasonable decisions about how items are moved to protect staff, goods, and property. The customer agrees to obtain any permissions needed from landlords, managing agents, neighbours, or building managers before the service begins.

3. Payments and Charges

Charges for Westealing Removals may be based on an hourly rate, fixed quotation, minimum charge, or a combination of these methods, depending on the nature of the job. The quotation will normally specify what is included and what may be charged additionally, such as waiting time, additional labour, long carries, congestion-related delays, extra stops, specialist handling, or disposal fees. Unless stated otherwise, all prices are exclusive of any applicable taxes or statutory charges.

Any deposit requested at the time of booking is non-refundable except where the company cancels the service or agrees otherwise in writing. The balance must be paid in full by the due date stated on the invoice or, for same-day services, upon completion of the work unless another payment arrangement has been agreed. Westealing Removals may require payment by bank transfer, card, cash, or other approved method. Cheques are accepted only if previously agreed.

If payment is late, Westealing Removals may charge reasonable costs associated with recovery of the debt, including administrative charges, interest where permitted by law, and any third-party collection costs. The company may also suspend ongoing work, retain goods where legally permitted, or refuse future services until outstanding sums are paid. The customer is responsible for all bank charges or transfer fees imposed by their own payment provider.

4. Cancellations, Rescheduling, and Delays

The customer may cancel or reschedule a booking by giving notice as early as possible. Because crew allocation, vehicle planning, and route scheduling are arranged in advance, cancellation charges may apply depending on the notice period and the stage of preparation. Unless the quotation states otherwise, cancellations made at short notice may result in the loss of any deposit and may also be subject to additional reasonable costs where the company has already committed staff, vehicles, or subcontractors to the booking.

Where the customer wishes to change the moving date, the request will be treated as a rescheduling rather than a cancellation only if Westealing Removals can accommodate the new date. The company does not guarantee availability for alternative dates. If a booking is delayed because the customer has not made the property ready, has not obtained access, or is otherwise unprepared, waiting time and additional attendance charges may be payable.

Westealing Removals may cancel or postpone a service if there is a safety concern, a risk of damage, unlawful access, severe weather, vehicle failure, staff illness, or any event beyond reasonable control. In such cases the company will use reasonable efforts to rearrange the service at the earliest practical time. The company will not be liable for losses arising from cancellation or delay caused by events outside its reasonable control, provided it acts fairly and promptly.

5. Liability, Risk, and Insurance

Westealing Removals will take reasonable care when handling, loading, transporting, and unloading items. However, the customer acknowledges that some risk of loss or damage is inherent in any moving and removal service. To the extent permitted by law, the company excludes liability for indirect or consequential losses, including loss of profit, loss of opportunity, emotional distress, or loss of business arising from a move, except where such exclusion is not allowed under applicable law.

Where the company is legally liable for loss or damage, its responsibility may be limited to the lesser of the repair cost, replacement cost, or the declared value of the item, subject to any limits stated in the quotation or invoice and subject to proof of loss. The customer should inform Westealing Removals in advance of any high-value item, unique object, or item with significant sentimental or market value, and may be asked to arrange separate insurance. The company is not responsible for pre-existing damage, wear and tear, or damage caused by inadequate packing supplied by the customer.

The customer must ensure that floors, walls, banisters, doors, and other surfaces are protected where necessary. If the customer requests that items be moved through restricted spaces or in a manner that carries a higher risk of damage, the company may proceed only if the customer accepts that risk. Westealing Removals shall not be liable for damage caused by hidden defects, unstable structures, faulty fixtures, inadequate securing of items, or instructions given by the customer that are followed in good faith.

6. Waste Regulations and Disposal

Where Westealing Removals is asked to remove unwanted items, packaging, or general waste, the customer must clearly identify what is to be taken away. Waste handling will only be carried out in accordance with applicable UK waste regulations and any required licensing or carrier obligations. The customer confirms that any waste presented for removal is lawful to collect and does not include prohibited or hazardous materials unless such materials have been explicitly agreed in advance and lawfully handled under the appropriate permissions.

The customer must not conceal hazardous, contaminated, pressurised, explosive, infectious, or otherwise dangerous materials within waste or furniture. This includes, without limitation, chemicals, paints, solvents, batteries, asbestos, medical waste, fuel, gas cylinders, and sharp clinical items. If such items are discovered, Westealing Removals may refuse collection, isolate the items, or arrange appropriate handling at an additional cost where lawful to do so. The customer remains responsible for any fines, penalties, contamination charges, or cleaning costs arising from undisclosed waste.

Any waste removed as part of the service may be transferred to licensed facilities, reuse channels, recycling routes, or authorised disposal sites as appropriate. The customer acknowledges that Westealing Removals may need to separate recyclable and non-recyclable materials and may charge additional fees for lawful disposal, landfill, or specialist handling. Items left behind after completion of a move may be treated as waste only if the customer has clearly instructed the company to dispose of them.

7. Items We May Refuse to Move

For safety, legal, and practical reasons, Westealing Removals may refuse to move items that are prohibited by law, unsafe, likely to cause damage, or outside the scope of the agreed service. This may include items that are too heavy for safe manual handling, items requiring specialist certification, live plants or animals, perishable goods, illegal substances, firearms, or goods that are contaminated or infested. Where refusal is necessary, the company may still charge for attendance, assessment, or partial work already completed.

The company may also refuse access to items if the customer has not prepared them adequately, if the route is unsafe, or if an item cannot be moved without risking injury or damage. In some cases, Westealing Removals may agree to move the item only on the basis of a written waiver, special packaging, or additional labour. Acceptance of an item for transport does not mean that the company accepts responsibility for hidden defects or undeclared contents.

The customer must disclose any item containing glass, liquid, fragile mechanisms, lithium batteries, fuel, or other contents that may pose a risk during transport. Failure to disclose such information may result in refusal of service, additional charges, or liability for any resulting damage or incident. The company reserves the right to open or inspect packaging where reasonably necessary for safety, security, or compliance with the law.

8. Complaints, Claims, and Notice

If the customer believes there has been a problem with the service, they must notify Westealing Removals as soon as reasonably possible and provide reasonable details of the issue. This allows the company to investigate, mitigate any continuing loss, and consider a fair resolution. Claims for loss or damage should be supported by photographs, invoices, repair estimates, or other evidence where available. The customer must not dispose of damaged items before giving the company a reasonable chance to inspect them unless immediate disposal is required for safety or hygiene reasons.

Any claim must be made within a reasonable period and, in any event, within the time limits stated in the quotation or required by law. Failure to notify the company promptly may reduce or remove the customer???s entitlement to compensation where the delay prejudices the company???s ability to investigate. Nothing in these terms affects the customer???s statutory rights where they apply and cannot be excluded.

Westealing Removals may offer repair, replacement, partial refund, or other appropriate remedy depending on the circumstances and the company???s legal obligations. Any remedy offered will not exceed the company???s actual liability as determined under these terms and applicable law. A written response may be used to confirm the outcome of any claim or complaint.

9. General Legal Provisions

These terms, together with the quotation and any written amendments, form the entire agreement between the customer and Westealing Removals regarding the relevant service. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No delay or failure by Westealing Removals to enforce a right shall be treated as a waiver of that right.

The company may assign or subcontract any part of the service to suitably qualified personnel or partners where necessary to complete the work efficiently. The customer may not assign the agreement without written consent. Any notices required under these terms may be given by email, written message, or other reasonable communication method used in the booking process.

Governing law: These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protection rules require otherwise. If the customer is based elsewhere in the UK, the service will still be supplied subject to the same governing law unless a different written agreement is made.